π Congratulations on setting up your Kiosk account! You're now poised to transform customer engagement through the power of Kiosk and WhatsApp.
This guide will walk you through the quick technical setup steps to ensure you're fully equipped to harness the capabilities of our platform.
β Fill Out Your WhatsApp Account
The first step in your Kiosk journey is to Customise your WhatsApp profile - the profile that customers will talk to on WhatsApp.
You can change your account name, profile picture, description, category and contact information.
To do so, go in the Kiosk settings and access the WhatsApp profile section (it will redirect you to the Meta Business Manager).
π€ Invite teammates
Inviting teammates will allow you to benefit from the team inbox and manage conversations as a team. You can assign conversations to members of you team or mark them as "Done" for streamlined workflow.
You can access this page through the Kiosk settings.
πΈ Setup your Payment Method
Third step is to setup a payment Method. This will be used to cover WhatsApp messaging Fees (learn more about WhatsApp API messaging Fees here).
To do so, go in the Kiosk settings and access the WhatsApp billing section (it will redirect you to the Meta Business Manager).
Make sure to add the payment method to the WhatsApp Business Account. You can use one of the existing credit card registered on your Business Manager.
π Link your Accounts
Linking your accounts through the Integrations settings will allow you to sync WhatsApp conversations and HubSpot or Klaviyo contacts, run automations from Zapier, and send campaigns to specific lists.
Learn more about the Hubspot Integration
Learn more about the Zapier Integration
Learn more about the Klaviyo Integration
Learn more about the Shopify Integration
And much more to come ! π₯
π₯ Use cases
When you are ready to setup a use case or need assistance, please reach out to [email protected].
We will be happy to help. Some examples are:
Place a WhatsApp entry point on your website
Answer customer questions on a product
Qualify new leads
Provide customer support
Send a WhatsApp campaign to a list
Send a personalised marketing message to 1000 contacts
Send a product Update
Send an offer to a segment
Reach out to abandoned carts customers
Setup an automation with workflows
Automatically send a WhatsApp message to new leads
Automatically reach out to leads depending on customer journey